Sometimes a dog will lose a ToeGrip® dog nail grip here or there. This is normal. We supply enough ToeGrips® dog nail grips for four paws (16 toenails) plus four spare grips, so you can replace as needed.
If your dog’s ToeGrips® dog nail grips fall off within the first couple days or shift up the nail, they are most likely too big.
If your dog is losing them often, here are some troubleshooting questions to ask:
Is my dog too active to keep ToeGrips® dog nail grips on? ToeGrips® dog nail grips were designed for slipping senior, rehabilitating, and special needs dogs. They are not intended for young, active dogs.
Are the ToeGrips® dog nail grips sized correctly? Measuring is critical to success. Sized incorrectly—either too big or too small—ToeGrips® dog nail grips won’t stay on.
Does my dog have proprioceptive deficits (a neurologic issue) and drag/scuff his or her paws? ToeGrips® dog nail grips are quickly popped off by the dragging motion, but can
be affixed on the nails with super glue to resolve the issue.
Does my dog have three legs? Since they compensate in posture and gait, three-legged dogs exert abnormal forces on their legs and paws. As a general rule, tripawd® dogs tend to pop off their ToeGrips® dog nail grips, but super glue is the simple solution.
Have I applied ToeGrips® dog nail grips correctly? The tip of the toenail must protrude through the grip, consistent with this GripZoneTM diagram:
Did I use a lubricant (other than isopropyl rubbing alcohol) in application? If so, ToeGrips® dog nail grips may be more likely to fall off.
Is my dog losing ToeGrips® dog nail grips on rugs/carpet, getting in and out of the car, or in the backyard? ToeGrips® dog nail grips can be yanked off if a dog’s paws frequently “rub” on rough-textured surfaces, such as sisal rugs, plush carpeting, or turf.
How can you tell if you have the correct size toe grips. I have a 100 pound senior labrador. I have bought these grips several times (xl) and I can’t get them to stay on. I did the alcohol soak before applying but still really hard to get on the nails, so you’d think they would stay but within 2 days, they’re off. We don’t have any carpet to pull them off and I’ve even used super glue.
Hi Pam,
I am so sorry you are having trouble getting the ToeGrips to stay in place. This is one of the most common issues our customers experience, and it is something we can usually fix with a few small adjustments. In order to get you the best support, please contact our expert customer care team at: [email protected]
They can work with you to get the sizing and application right and even send you another pack to try at no cost to you. I will also forward your info to our team so they can ensure you get the help you need. Thank you for reaching out and giving us a chance to make this right. We care about you and your senior pup!
can the tile grips migrate up the toenail into the skin? My senior dog has done well with these but now she is continually licking and biting at back claw/oaw. I took all the toe grips off but not sure if there was one on this toenail. Any chance if it migrating up and under skin around nail?
Hi Elizabeth,
Thank you for reaching out about your ToeGrips experience! I am sorry your pup is showing signs of irritation on her back paw. It is possible for the ToeGrips to migrate up the nail depending on the gait and movement of the dog. This is why there is a section in the enclosed information packet that discusses the importance of daily monitoring. We try to be transparent about the need for a quick daily inspection to ensure the ToeGrips remain in the correct position. I would not expect ToeGrips to be able to become completely imbedded so that it could not be seen, but I do think it would be best to have the toe examined by your vet. Also, please reach out to our expert customer care team at: [email protected]
They will ensure you get the personalized attention you need and can offer a refund or help with a reorder if needed. We will do whatever we can to make this right. Thank you for trusting us with the care of your senior dog. Best wishes to you and your sweet girl.