What is your return policy?

Comments

1. Jane Helton says

   June 22, 2025 at 1:31 pm

   Hi, They did not work for my dog and I would like to request a refund please. By the first evening my dog pulled off several. I put them back on, but she chewed on them until she got them off again. I’m not sure how she did it since they are very tight and positioned like the instructions indicate.

   I don’t need assistance or customer service…just a refund. Where do I sent the package?
   Thank you
   Jane

   Reply

   • Julie Buzby DVM says

     June 24, 2025 at 9:23 am

     Hi Jane,
     I am so sorry your ToeGrips experience was not what you had hoped or what we would expect. Please reach out to our customer care team at: [email protected] or text (843)781-7430
     I will also pass along your message so they can try to contact you. The team will make sure you get your refund (they will need to know what website you purchased from and the order number). There is no need to return the package or the ToeGrips you already have. Our ultimate goal is your dog’s success, and we will do our best to make this right for you both.

     Reply

2. david. mercier says

   February 9, 2025 at 5:47 pm

   hello they did not work

   Reply

   • Julie Buzby DVM says

     February 11, 2025 at 8:52 am

     Hi David,
     I am sorry your ToeGrips experience was not what you had hoped. We have been able to help thousands of dogs and sometimes only a small adjustment is needed. Please reach out to our expert customer care team at: [email protected] or you can call or text (843)781-7430.
     They will help ensure you get the personalized attention you need. Rest assured we will do our best to make this right whether that means troubleshooting or a refund. Best wishes to you and yours.

     Reply